Frequently Asked Questions

If you're moving or storing locally, you can manage your account online. 

• Log into your my.pods.com account to schedule your next service date 
• Tap ‘Home’ 
• Tap the ‘Schedule Delivery/Pick-up/Move’ button for the corresponding container 
• Make your updates 
• Tap the ‘Save’ button to save your changes 
  

If your move involves long-distance transportation to a new city, our Customer Care Team will need to assist you. You can chat with us by clicking the chat button in the lower right corner or by calling (855) 706-4758. 

Service dates are subject to availability. Therefore, advance notice is required.

Your container may be picked up any time after 7 a.m. local time. Please be sure it’s unlocked, empty, clean, and accessible. You don’t have to be present when the driver arrives.

Service dates are subject to availability. Therefore, advance notice is required. 

If you’re staying local, you can visit my.pods.com to schedule your service dates. If you’re moving long-distance, please chat with us by clicking the chat button in the lower right corner or call (855) 706-4758 to schedule transportation to your new city and delivery to your new home.

A refund may be issued depending on when the order is canceled. Please call (800) 776-PODS to cancel your order. Visit pods.com/cancel to view our full cancellation policy. 

Your estimated service window will be emailed and posted on your my.pods.com account after 6 p.m. local time, the day before your service date. 

Please note that your service window is an estimated timeframe and not a guarantee. You don’t need to be present when the driver arrives.

Items that are considered hazardous materials, flammable/combustible liquids and solids, compressed gases, perishable, biological substances, explosives, radioactive, and illegal are strictly prohibited from being stored and/or moved in a PODS container. This includes but isn’t limited to:

• Items with non-removable lithium batteries (e-bikes, power tools, children’s toys, electronics, appliances, etc.); lithium batteries must be removed from these items
• Lawn mowers
• Motorcycles and dirt bikes
• Motorized scooters, golf carts, off-highway vehicles, watercraft, and aircraft
• Machinery, generators, grills, smokers, and fire pits with oils, fuel, gases, liquids, and/or other substances
• Ammunition
• Items containing corrosives, mercury, bleach, ammonia, etc.
• Propane tanks, oxygen tanks, aerosols, etc.
• Fireworks and flares
• Solvent-based paints, varnishes, and finishes
• Nail polish and nail polish remover
• Cleaning supplies
• Weed killers, fertilizers, pesticides, etc.
• Pool chemicals
• Alcohol and tobacco

Other items we do not recommend storing and/or moving in a PODS container:

• Food
• Pet food
• Birth certificates, social security cards, passports, visas, and other personal records
• Medication
• Medical equipment
• Firearms and other weapons
• Heirlooms
• Irreplaceable artifacts
• Precious metal, jewelry, stamps, watches, furs, stones, artwork, and other high-value items
• Currency in any form
• Credit and debit cards
• Financial documents, securities, deeds, legal notices, etc.
• Media or data stored on hard drives
• Live plants
• Items that aren’t your personal property

Additionally, human and/or animal habitation is strictly prohibited. Refer to your rental agreement for more information. 

No, cars, motorized vehicles and lawnmowers are not allowed to be transported in PODS containers.

Yes, you can get a moving loan through Acorn Finance. A personal loan through Acorn Finance can help you afford to move when you need it most, helping you afford the unexpected, and help make your move more manageable. Checking your options doesn’t impact your credit score, so there’s no risk in seeing if you qualify.

Check Your Offers Through Acorn Finance Now